Privacy policy
This Privacy Policy describes how Upasara (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from upasara.shop (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "“your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
Collection of Personal Information:
When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier.
When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you..
The following sections describe the categories and specific types of personal information we collect. Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wish-list.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may also collect additional information if you contact us for customer support through our official email id – Info.upasara@gmail.com. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
Device Information:
Personal information may be collected like - version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
The purpose of collecting this information is to load the site accurately for you and conduct analytics on site usage to enhance and optimize our services. This information is automatically collected when you access our site through cookies, log files, web beacons, tags, or pixels.
Order Information:
We will also collect Personal Information which include your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. The purpose behind collecting this information is to fulfil our contract with you, providing products or services.
This involves processing your payment details, organizing shipping, generating invoices and/or order confirmations, as well as communicating with you.
How we use your Personal Information:
We can use your personal information under 3 categories-
Marketing and Advertising:
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention:
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you:
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Sharing of Personal Information:
We disclose your Personal Information to service providers who assist us in delivering our services and meeting our contractual obligations with you, as outlined earlier. This includes situations such as complying with relevant laws and regulations, responding to legal requests like subpoenas or search warrants, and safeguarding our rights.
Third Party Website or Links:
Our website links to other websites that may collect personally identifiable information about you. Upasara is not responsible for the privacy practices or the content of those linked websites.
Security and Retention of your Information:
Our website – Upasara, has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Children’s Data:
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email to us at info.upasara@gmail.com (Monday to Saturday: 10AM – 7PM)
